- According to dealers, not many repair orders are scheduled online.
- According to customers, many prefer to schedule online (more than those actually doing so, as shown above), while many others prefer to just call in and schedule their service.
- It seems that most customers would prefer to connect from their vehicle to schedule service.
Wednesday, June 3, 2015
The Connected Vehicle First Needs To Be Connected – Carlisle Research “Scrapbook"
We do a lot of research about what goes on in the dealer service lane. Sometimes it is interesting to connect the dots between disparate sources of data and see if it better explains life, or what life promises. Here are three pictures from our scrapbook and some simple messages. What do you see in the scrapbook?